FAQs

Where are you located?

Our cabin, chalets, condos, townhouses and motel rooms and suites are located throughout the Gatlinburg and Pigeon Forge, Tennessee, area. Most are only minutes from the Great Smoky Mountain National Park, Ober Gatlinburg, Dollywood and lots of other exciting attractions.

What are your hours of operation?

Our Gatlinburg office is open, daily, 9AM-5PM, with extended hours on Friday nights, major holidays, July, and, October.

Where do I check-in?

Our check-in office is located in Gatlinburg at the Nestle Inn on Baskins Creek Road. It is 2 1/2 blocks from Gatlinburg traffic light #6 in downtown Gatlinburg.

Guests can also request an Express Check-in by calling 1-888-619-6373.

Click here for a map to our office.

Do you have a processing fee ?

There is a $35 Processing Fee for each reservation (excluding reservations for the Nestle Inn itself). Any changes to your reservation will generate a new processing fee charge. All changes to cabin, chalet, condo, or townhouse reservations will generate a $35 processing fee that will be charged at the time any changes are made. All changes to Nestle Inn reservations will generate a $20 processing fee that will be charged at the time any changes are made.

Your advance deposit (50% of your total stay) is non-refundable and due when you book your reservation.

Do you require a Security Deposit or can I purchase a Damage Waiver?

We have learned that our vacationers do not travel hundreds of miles to damage a home or rental unit. At the same time, experience also tells us accidents can and do happen.

We do require a Security Deposit equal to 25% of your entire stay, or you can choose to pay a non-refundable Damage Waiver Fee of $20.00 on a 1 bedroom unit plus $5.00 for each additional bedroom. Details of the plan and its limits of liability will be enclosed with your written confirmation.

Security Deposits, if you do not elect to take advantage of the Damage Waiver Plan, will be refunded within 30 days of your departure providing no damage is found.

What is your Cancellation Policy?

Please click here and take the time to read our Reservation & Cancellation Policy.

What about cancellation due to circumstances beyond my control such as a death in the family?

We cannot refund deposits for any reasons including circumstances beyond your control or our control (see link above). We therefore suggest that if traveling during months of possible bad weather, or if you are concerned for other reasons, you consider purchasing 'Trip Insurance.'

There are many companies that provide such insurance at competitive rates. In order to cover all conditions, purchase must be made within 7 days of making your reservation. One such company may be reached at 1-888-619-6373 or visit their web site at www.utravelpro.com.

Do you require a deposit?

Yes, to book and hold the reservation, we require a deposit equal to 50% of your total stay including sales taxes.

We accept American Express, Discover, Visa and MasterCard.

A check for the amount of deposit can only be accepted if received within 10 days of the date of the reservation, and if the reservation is made 30 days prior to the arrival date. A check for the remaining balance can only be accepted if received at least 30 days prior to the scheduled arrival date. We will not accept personal checks on the actual check-in date.

Do you have a minimum nights stay?

Yes, for the most part we do have a two night minimum and for most holidays we require 3 nights. For Thanksgiving & Christmas and all of July & part of October, we require 4 nights. If we have an appropriate availability in our off season we will rent for one night. For availability on shorter stays please call a reservationist at 1-888-619-6373.

Are there Restaurants & Grocery Stores?

Gatlinburg, Pigeon Forge, Sevierville and the surrounding areas have over 150 restaurants and five major supermarkets along with a dozen 'food marts' conveniently located throughout the area.

Do you supply baby cribs ?

We do not supply cribs or play pens and suggest that you bring along a portable crib for infants.

Do I have to drive up any winding mountain roads?

Gatlinburg and Pigeon Forge are located in the Great Smoky Mountains. Yes, you may drive on at least some mountain roads just getting here. However, we know that all mountain roads are not created equal and some are more rural than others.

We have many cabins and even more condos available in the valley with easy access and no winding mountain roads. However, most of our cabins and all units with a view will require you to drive up and down winding mountain roads. If you are uncomfortable driving on such roads be sure to ask your reservationists if you will need to drive on any winding mountain roads. While we haven't lost a tourist yet we do want you to feel comfortable. Please remember in the winter we strongly recommend 4 wheel drive or at least having a set of chains in your car.

Will my unit have Air Conditioning, a TV, and a telephone?

Yes, to all of the above, we know when we go on vacation we want Air Conditioning, a TV or two, and certainly a telephone, even though we all have cell phones now. Our guests can expect the same, otherwise they would buy a tent and camp in the park which we can highly recommend. By the way, in many of our units we also include hot tubs, Jacuzzis, pool tables and access to a swimming pool.

What more could you ask for? How about a view? Yep, many of our units have spectacular views. How about creek side - we are one of the few overnight rental companies with cabins on a creek.

Do I need to bring dishes, sheets or towels?

Guests staying in cabins, condos, lodges, or townhouses should bring their personal toiletries, clothes, and charcoal for our charcoal grills. Guests will arrive to a clean unit with beds made and towels for the maximum number of guests. Also, guests will have starter items, such as: trash bags, paper towels, toilet paper, bath soap, dish soap, and dishwasher soap. We do not supply coffee filters, plastic bags, aluminum foil, condiments, laundry soap (for those cabins and condos that have a washer and dryer), or firewood.

Guests staying in the motel should bring their personal toiletries and clothes. We provide daily maid service for the Nestle Inn, only.

Also, guests may purchase food, charcoal, firewood, and other miscellaneous items at one of our local markets.

Do I need to clean my Cabin before I leave?

No, you are not required to clean your unit. We do ask that you bag up your trash and put it in the trash receptacle or dumpster and to clean your kitchen and put all your dishes in the dishwasher and start it before you check out.

Is there a cleaning fee?

There is a cleaning fee in all units except the Nestle Inn. The cleaning fee covers exit cleaning of your unit only. The cleaning fee is based on the size of your unit, number of bedrooms and whether there is a hot tub or not.

Do you allow Pets?

No, not at this time.

Do you allow Smoking in your units?

No, smoking is not allowed inside of our cabins, chalets, condos and suites. However, there is no prohibition against smoking outside. We, and the next guest in your unit, appreciate your cooperation.

How do I go about renting a cabin, chalet or condo?

The easiest way is to book on this web site using our on-line reservation system. It is safe, secure, immediate and can be used 24/7. Just click on either the "Check Availability" or the "Reserve" links and you can use the same reservation system used by our reservationists.

Put in the dates that you plan to come for your visit and the number of people in your party (system limit is 10 although we have units for more than 10). Our reservation system will then show you everything we have available for your specific dates that will sleep that number of people. If a unit you are interested in is not in the list it means it is booked during all or part of your dates. You can move your dates if you want a specific unit or you can pick from any other unit that is available. There is a brief description of each unit and if you would like to take a tour of the unit click on "More Information".

NEED HELP? Please call 1-888-619-6373. We have a friendly staff that is looking forward to your call. Please don't hesitate to ask any questions, as it is our purpose to assist you in planning for the perfect vacation.

How early should I make my reservation?

To insure that you get your first choice in accommodations, it is important to make your reservations in advance of your arrival date. When you know your dates and which unit you want - that is the time to make your reservations.

For any holiday you should make your reservations 8 to 12 weeks in advance with the exception of Thanksgiving which is the busiest holiday of the year in Gatlinburg and Pigeon Forge.

For Thanksgiving if you are looking for 2 or more bedrooms book early, in our experience virtually all of our units with 2 or more bedrooms are booked by the end of July. The Thanksgiving holiday always requires a 4 night minimum stay.

All Holiday stays require a 3 to 5 night minimum stays. For availability of shorter stays please call 1-888-619-6373 and speak with a reservationist.

What is there to do in your area?

Pigeon Forge and Gatlinburg have well over 100 attractions theaters and museums. There are more than 40 attractions on the Parkway in Pigeon Forge that can keep you entertained for days. You can please all ages with activities like miniature golf, go-carts, laser games, an indoor skydiving simulator, unique museums and much more.

Pigeon Forge is also home to Dollywood, with more rides and games than you can imagine including the Tennessee Tornado - the world's 1st spiral loop coaster that takes you through a mountain tunnel. Also new at Dollywood is the Southern Gospel Music Hall of Fame Museum.

Pigeon Forge features a number of music theaters where the music of the Smoky Mountains comes alive. Enjoy bluegrass, country, old time rock and roll, gospel, comedy, magic and some spectacular dance numbers that are sure to entertain you. You can take the family white water rafting or tubing on various rivers, go horseback riding, canoeing, swimming, golfing, fishing, hiking even a spectacular helicopter ride.

Gatlinburg is a major gateway to the Great Smoky Mountain National Park. The Parks abundance and variety of plant and animal life have earned it a United Nations designation of International Biosphere Reserve. The Park has more than 10 million visitors ever year making it the most visited national park in the United States. It is so big unlike other parks you don’t need to worry about traffic jams or other over crowding problems. There are over 800 miles of hiking and horseback riding trails in the park with numerous waterfalls and great views.

The city of Gatlinburg is a picturesque town. Stroll along the streets, visit the many art galleries and quaint shops filled with arts & crafts many locally made. Enjoy many attractions including Ripley’s Aquarium along with miniature golf, arcades, museums and amusement rides to name but a few. Gatlinburg is also home to the world renowned Arrowmont Craft School where craftsmen and women from around the world have been coming for over 75 years to hone their skills and teach others their crafts. In the heart of downtown this often missed school is well worth visiting.

In the winter mid November through March Gatlinburg, Pigeon Forge and Sevierville light up with a county wide Winterfest Festival. Winterfest features millions of lights b displayed throughout the county. And Don’t miss the Christmas parade held each year the first part of December. For more information about the attractions in Pigeon Forge and Gatlinburg click here.