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Processing Fee |
There is a $35 Processing Fee for each reservation (excluding reservations for the Nestle Inn itself). We are a property management company and Processing Fee covers all paperwork, internet and administrative expenses.
Any changes to your reservation will generate a new processing fee charge. All changes to cabin, chalet, condo, or townhouse reservations will generate a $35 processing fee that will be charged at the time any changes are made. All changes to Nestle Inn reservations will generate a $20 processing fee that will be charged at the time any changes are made.
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Damage Waiver (or Security Deposit) |
We have learned that our vacationers do not travel hundreds of miles to damage a home or rental unit. At the same time, experience also tells us accidents can and do happen.
We do require all cabin, chalet, condo and townhouse guests to pay either a Security Deposit equal to 25% of your entire stay, or you can choose to pay a non-refundable Damage Waiver Fee of $20.00 on a 1 bedroom unit plus $5.00 for each additional bedroom.
The Damage Waiver fee covers up to $1500.00 of unintentional damage that may happen during your stay. That fee varies depending on the number of bedrooms in the unit you select. The Damage Waiver Fee is non-refundable. You are responsible for unintentional damage in excess of $1500.00, and for any and all repair or replacement due to intentional damage. Details of the plan and its limits of liability will be enclosed with your written confirmation.
If you prefer, you may pay a refundable security deposit equal to 25% of your total stay amount as a cash deposit. That cash deposit is totally refundable provided there is no damage to the home. As soon as the housekeepers go into the home and report it ready, the refund process begins. Security Deposits, if you do not elect to take advantage of the Damage Waiver Plan, will be refunded within 30 days of your departure providing no damage is found. We do maintain over 200 accommodations, so we do not do refunds at checkout.
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Cleaning Fee |
There is a cleaning fee for all cabin, chalet, condo and townhouse units except the Nestle Inn. All cleaning is performed by contract cleaners and this fee covers the exit* cleaning of your unit only. The cleaning fee is based on the size of your unit, number of bedrooms and whether there is a hot tub or not.
* The cleaning fee pays for cleaning your unit when your stay is over. This means that all you have to do prior to exiting is clean all dirty dishes, utensils and pots & pans. You can leave the dishes clean in the dishwasher. The cleaning fee does not cover washing these items.
Our contract cleaners will do everything else, such as change beds and bath linens, clean bathrooms, scrub floors, vacuum, dust, clean the rest of the kitchen, windows, hot tub, jacuzzi's, porches, and replenish basic amounts of household paper products and bar soap and remove all trash.
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Other Frequently Asked questions |
Please click here for the answers to other frequently asked questions about about an advance deposits, reservations, cancellation and pet policies.
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