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RESERVATIONS:
All reservations must be secured with an
advance deposit of 50 % of your
total
stay, which includes a $35.00 processing fee,
a cleaning fee, and all applicable taxes at the
time of reservation.
The $35.00 processing and
cleaning fees are not applicable to the Nestle
Inn. All
deposits are non-refundable and
are not held in escrow. For reservations made
by credit card, the remaining 50% will be
automatically charged to your card 10 days prior
to your scheduled arrival date. If you want to
use a different credit card for the final
payment, you must contact our office prior to
the balance due date. Personal checks can only
be accepted if received, in our office, 30 days
prior to your arrival.
SECURITY DEPOSIT/ DAMAGE WAIVER:
All cabin, chalet, condo or townhouse are
privately owned; all stays
require a security deposit equal to 25% of your
entire stay be collected when you make your
advance deposit. Or, you can choose to pay a
non-refundable Damage Waiver Fee of $20.00
on a 1 bedroom unit plus $5.00 for each
additional bedroom. The damage waiver fee
provides you with up to $1000.00 protection for
accidental damage. Damages as the result of
parties or negligence on the part of any guest
will not be covered. Security Deposits,
if you do not elect to take advantage of the
Damage Waiver Plan, will be refunded within 30
days of your departure providing no damage is
found in the unit.
Failure to notify our office of any damages to
your rental unit prior to checking out will
result in your being charged for all damages. If
you fail to notify our office of damages or fail
to pay for the damages and they are in access of
$250 it will result in a misdemeanor Arrest
Warrant being issued for you. If they are in
access of $1000 a felony Arrest Warrant will be
issued for you. Please govern yourself and your
guests accordingly.
CANCELLATIONS:
If, for any reason, you need to reschedule your
reservation, you must provide us with 21
days notice of any changes; otherwise
you are responsible for the entire stay as
booked. There is a $35 Processing Fee for each
reservation (excluding reservations for the
Nestle Inn Motel). Any changes
made to cabin, chalet,
condo, or townhouse reservations will require an
administrative fee in the amount of
$35, which will be charged upon changing the
reservation. All changes to Nestle Inn Motel
reservations will require a $20 administrative
fee, which will be charged upon changing the
reservation. All changes to your
reservation are subject to current rates,
availability, and reservation rules in effect at
the time of your new reservation.
If you reschedule,
your original deposit will be applied to your
rescheduled arrival date and you must reschedule
within 1 year of your original reservation
date. Due to the nature of the resort business
we are unable to refund for early check outs for
any reason, including inclement weather.
WEATHER NOTICE:
Due to the nature of the resort business we do
not have refunds for weather or any other
circumstance beyond our control.
We recommend tire chains or 4 wheel drive
vehicles for driving on our mountain roads
during the winter months. We do not recommend
arriving through the Great Smoky Mountain
National Park using Hwy. 441 during the winter.
Call 1-800-342-3258 for road conditions.
We do not provide any transportation for guests,
nor are we responsible for any towing charges
you may incur during your stay.
FURNISHINGS & DESCRIPTIONS: Our
properties are privately owned and furnished.
Please do not rearrange the furniture, take any
items outside that are part of the inter décor,
or move any furnishing or kitchen items to
another unit. The unit descriptions were
correct at the time of printing, but subsequent
renovations may have resulted in changes.
Although every effort has been made for
accuracy, BCVR is not responsible for errors on
the website for property changes made by the
owners or for any other conditions beyond our
control upon arrival.
EQUIPMENT& UTILITIES: In the
event of a mechanical failure we will make every
effort to have all reported malfunctions
corrected as promptly as possible. However,
neither BCVR, nor the property owner will be
obligated to give replacements or refunds in the
event of failure or absence of any item. No
compensation will be given for temporary outage
of electricity, gas, water, cable/satellite or
telephone service. Outages will be reported
immediately and all efforts will be made to have
them restored as soon as possible. The
operation and maintenance of these utilities is
out of the control of BCVR.
MAXIMUM OCCUPANCY:
Local fire codes have established maximums for
all units. Please adhere to these maximums.
NO HOUSE PARTIES OF ANY KIND: If guests
are found having a party in any of our units,
everyone will be asked to immediately vacate the
premises without a refund.
FINANCIAL RESPONSIBILITY: Guests
assume full responsibility for all damages,
excessive cleaning fees, or any missing items
including linens and towels. Please read the
departure procedures in the unit. An excessive
cleaning fee will be charged for not following
these procedures. Please make sure you do not
leave any personal items behind when departing;
BCVR will not be held responsible for items left
in the unit.
HOT TUB: Do Not use
the hot tub if you are pregnant, have High Blood
Pressure, have Diabetes, have any open wound or
sore, or if you have health care concerns that
are not addressed here. Children under 18 years
should not use the hot tub. Do not use
electrical equipment in or near hot tub.
DO NOT USE THE HOT TUB IF YOU ARE USING ALCOHOL
OR ANY TYPE OF RECREATIONAL DRUG.
Caution:
Avoid Antihistamines, Anticoagulants, and
Tranquilizers if using the Hot Tub. If you do
not know how your prescription drug use will
interact with Hot Tub use, you should call your
health care professional for more information.
Limit your time in a hot tub to 20 minutes or
less at a time.
HOT TUB CHEMICALS: Hot tubs
are emptied, cleaned, re-filled and treated with
chemicals after each stay and will take several
hours to reheat. There may be a strong chemical
smell when lid is first opened; call if the odor
persists. Shower before and after each hot tub
use, because the chemicals may cause a skin
irritation or rash. Do not wear street clothing
in the hot tub - only wear bathing suits. The
chemicals may fade bathing suits or discolor
hair. Do not overload your hot tub with too many
bathers, because it will overflow the hot tub
and adversely affect the chemical balance.
Allowing the hot tub to overflow may cause
serious damage to the electronic controls and
you will be held liable for it. Do
not add anything to your hot tub such as Bath
Oils, Bubble Bath or ANY type of Soap. These
will change the chemical balance of your tub and
may break hot tub machinery. If you do, you
will be charged an extra $45 Clean Up Fee and
any repair expenses.
Do not use the hot tub if you have any questions about the
quality of the water. Call 1-800-436-7811 and
report your water conditions immediately.
FIREPLACES:
Please be aware that we do not supply
firewood and this is the guests'
responsibility. Many of our cabins have gas logs
with timers. Please be cautious when using the
fireplaces. Do Not operate the air conditioner
and the fireplace(s) at the same time.
PETS:
We do not allow pets in any of our units. If a
pet is found in any unit, a cleaning fee of $250
will be assessed and you will be held
responsible for any damages caused by the pet(s).
EMERGENCY NUMBER:
Please call 911 first for ambulance, fire
department or police department, and then call
us as appropriate. If you have an after hours
emergency, you can reach us by calling 1-
877-436-7878. You will find this after hour’s
emergency number in the guest guide located in
your rental unit. After-hours emergencies are:
Heat/air unit not working, water leaking inside
unit, your key will not open the door or you can
not find your unit. The following are not
after-hours emergencies: hot tub or Jacuzzi
not working, cable outage, appliances not
working. Please report these to 1-800-436-7811
during normal business hours.
CUSTOMER COMMENTS:
We hope you enjoy your stay in the beautiful
Smoky Mountains. In our efforts to improve our
service and reward our staff, we welcome any
comments you may have about your stay. Comments
about individual cabins will be passed along to
the owneowners of the cabin.
Please address your comments to: Baskins Creek Vacation Rentals, Attention: Customer Comments, 215 Circle Drive, Gatlinburg, TN 37738
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